At KUNSHOP.pk, customer satisfaction is our priority. We are committed to providing genuine products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.
Returns
We accept returns only under the following conditions:
You receive the wrong product.
The product arrives damaged during shipping.
The product has a verified manufacturing defect.
The product is missing accessories or parts mentioned in the product description.
Customers must notify us within 24 hours of receiving the order by contacting our customer support team.
Unboxing Video Requirement
To process any return, replacement, or missing item claim, customers must provide a complete unboxing video.
The video should clearly show:
The courier package before opening.
Shipping label and package condition.
All package seals.
The complete unboxing process without any cuts or edits.
The product and all included accessories.
Claims regarding damaged, incorrect, or missing items cannot be accepted without sufficient video evidence.
Products That Cannot Be Returned
Returns will not be accepted for:
Change of mind.
Ordering the wrong item.
Product not meeting personal expectations.
Compatibility issues with your device.
Minor cosmetic differences that do not affect functionality.
Products damaged after delivery.
Products returned without original packaging, accessories, manuals, or invoice.
Items marked as Final Sale, Clearance, Special Promotion, or Non-Returnable.
Refund Eligibility
Refunds will only be approved if:
The ordered product is unavailable after payment.
A replacement cannot be arranged.
The returned item passes inspection and is approved by our Quality Control team.
Refunds will not be issued before the returned product is received and inspected.
Refund Processing Time
Once approved:
Refunds are usually processed within 7–14 business days.
Refunds will be issued using the original payment method whenever possible.
Bank processing times may vary.
Shipping charges are non-refundable, except when the mistake is made by KUNSHOP.pk.
Exchange Policy
Eligible products may be exchanged if:
They have a verified manufacturing defect.
The wrong product was delivered.
The item was damaged during shipping.
Products must be:
In original condition.
Complete with all accessories.
Packed in original packaging.
Accompanied by the purchase invoice or order confirmation.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
For products specially arranged or ordered on customer request, any advance or token payment is non-refundable if the customer refuses delivery.
Shipping Charges
Customers are responsible for return shipping costs unless the return is due to our error.
If a warranty claim or replacement is approved, KUNSHOP.pk may cover the shipping charges at its discretion.
Inspection Process
Every returned product undergoes inspection by our Quality Control team.
If the returned item is found:
Damaged due to misuse
Physically broken
Missing accessories
Not faulty
Modified or tampered with
the return or refund request may be rejected.
Non-Refundable Situations
Refunds will not be provided for:
Physical damage after delivery.
Water or liquid damage.
Electrical damage caused by improper charging.
Accidental damage.
Unauthorized repairs or modifications.
Missing invoice or proof of purchase.
Normal wear and tear.
Software or application-related issues.
Compatibility issues with third-party devices.
Products returned after the eligible return period.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.
KUNSHOP.pk
Customer Support:+92 312409312
Email: Contact@kunshop.pk
Business Hours: Orders 24/7 and Customers Support: 12 PM–10 PM
Note: KUNSHOP.pk reserves the right to update or modify this Return & Refund Policy at any time without prior notice. By placing an order on our website, you agree to the terms outlined above.
